Difference between revisions of "Bug Reports"

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[https://www.pgpool.net/mantisbt/ pgpool Bug Tracker]
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If you’ve found a bug in Pgpool-II, please open [https://github.com/pgpool/pgpool2/issues an Issue on GitHub].
  
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== How to report issues ==
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* Please do not submit general questions to GitHub Issues. They should be posted to [https://www.pgpool.net/mailman/listinfo/pgpool-general pgpool-general mailing list].
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# Please click "Signup for a new account" and sign up, if you don't have your account.
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* Please do not submit feature requests/proposals to GitHub Issues. They should be posted to [https://www.pgpool.net/mailman/listinfo/pgpool-hackers pgpool-hackers mailing list].
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# Please log in.
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# Click "Report Issue". Choose appropriate project. Probably you want to choose "Pgpool-II" unless you have problems with pgpoolAdmin. Please *do not* choose "pgpool-HA" if you are not using pgpool-HA package.
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For bugs reported before March 8, 2024, please refer to [https://www.pgpool.net/mantisbt/ Pgpool-II Bug Tracker (the old bug tracking system)]. New bug reports will not be accepted there. Please use [https://github.com/pgpool/pgpool2/issues GitHub Issue] instead.
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# Create a report.
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# '''Make sure to provide detailed information: OS version, pgpool-II version (use "product version" menu), what mode you use (replication, streaming replication etc. attach pgpool.conf if possible, PostgreSQL version, what kind of application language.''' '''Incomplete bug report may not be assigned to anyone or answered.'''
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== Before reporting an issue ==
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# If possible, please report how to reproduce the problem. This will a lot increase the chance to fix the problem.
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Before you report an issue, make sure you have done all of the following:
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# '''Please do not submit questions''' to the bug track. They should be posted to [http://www.pgpool.net/mailman/listinfo/pgpool-general pgpool-general] mailing list.
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# '''Please do not submit feature requests/proposals''' to the bug track. They should be posted to [http://www.pgpool.net/mailman/listinfo/pgpool-hackers pgpool-hackers] mailing list.
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* Please make sure that you tried latest stable releases before reporting an issue.
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# '''Please keep "view status" to "public"'''. This is a free community support and we do not offer private support here.
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* Please search for existing issues before submitting a new issue. If a similar issue already exists, please comment there.
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# Please do not submit issues to pgpool-HA not related to pgpool-HA. Some people confuse watchdog or failover issues are related to pgpool-HA but in reality pgpool-HA is a forum dedicated to pgpool-HA product.
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== How to report an issue ==
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* To open an issue, go to [https://github.com/pgpool/pgpool2/issues the list of issues] and click on the "New issue" button on the right. If you’re not already signed in to GitHub, it will ask you to sign in now.  
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* Please use English to report an issue.
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* Make sure to provide detailed information: OS version, pgpool-II version (use "product version" menu), what mode you use (replication, streaming replication etc. attach pgpool.conf if possible, PostgreSQL version, what kind of application language. Incomplete bug report may not be assigned to anyone or answered.
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* If possible, please report how to reproduce the problem. This will a lot increase the chance to fix the problem.

Latest revision as of 05:59, 11 March 2024

If you’ve found a bug in Pgpool-II, please open an Issue on GitHub.

For bugs reported before March 8, 2024, please refer to Pgpool-II Bug Tracker (the old bug tracking system). New bug reports will not be accepted there. Please use GitHub Issue instead.

Before reporting an issue

Before you report an issue, make sure you have done all of the following:

  • Please make sure that you tried latest stable releases before reporting an issue.
  • Please search for existing issues before submitting a new issue. If a similar issue already exists, please comment there.

How to report an issue

  • To open an issue, go to the list of issues and click on the "New issue" button on the right. If you’re not already signed in to GitHub, it will ask you to sign in now.
  • Please use English to report an issue.
  • Make sure to provide detailed information: OS version, pgpool-II version (use "product version" menu), what mode you use (replication, streaming replication etc. attach pgpool.conf if possible, PostgreSQL version, what kind of application language. Incomplete bug report may not be assigned to anyone or answered.
  • If possible, please report how to reproduce the problem. This will a lot increase the chance to fix the problem.
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